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The Pros and Cons of Outsourcing your IT Management
Businesses of all sizes have difficulty choosing whether or not to have in-house IT teams for their support and business operations. When deciding the benefits and drawbacks of in-house IT and outsourcing, there are several key factors which should be considered. These factors can determine whether having in-house IT teams or choosing an outsourcing partner is the most effective solution for your business’ IT needs.
In-house IT:
Control:
Having total control over all of your business’ data, applications and infrastructure is one of the best benefits of having an in-house team. With an in-house IT team, they are typically on-site and ready to react at a moment's notice which can often be faster than a 3rd-party entity. Also, with your entire IT staff focused on your specific business goals, it’s easier to go from project to project knowing that the overhead (salaries, equipment, etc.) will remain the same.
Culture:
Also, with in-house IT teams, your business’ culture is integrated into your operations and products. When working with an outsourced IT company, they might not follow methods that your business generally follows for solving problems or communicating with your staff. Additionally, with company culture, your in-house IT team will get progressively better over time as they continue to work with your staff, learn the most common challenges and overcome obstacles
Outsourced IT Management:
Cost:
One of the biggest benefits of outsourcing your T business needs is the cost. In order to complete a given project for your business, your business only has to pay hourly or per project. And for ongoing support (i.e. help desk, onsite support, remote monitoring), the monthly fees are typically much lower than the cost of a full-time in-house hire. In total, the costs are usually drastically better than having an in-house IT team which requires nearly 6-figure salaries per IT professional. Additionally, all of the costs of recruiting, benefits, onboarding, training and ongoing management can be saved by hiring a trusted IT partner to handle your technology needs.
Talent:
There is an abundance of talent when you select an external IT team. Unless you have a large budget to continuously hire and train staff members for your business needs, an in-house team will lack the expertise for fully-managed IT services. With an in-house team, it is very likely that you have one or two staff who are very experienced in a few niche areas of technology, thus leaving many gaps in knowledge across the rest of the business. Unless you’re continuously educating your staff on new industry technology and practices, you will likely need external support at some capacity to help meet project needs.
Summary:
For most small and medium-sized businesses, outsourcing IT makes the most financial and business sense. You’ll get a team of people behind you with the necessary expertise needed to handle most situations that arise. You won’t have to worry when your in-house IT professional goes on vacation or is sick, or worse, if they leave the company unexpectedly.
Choosing a trusted IT partner who provides a wide range of services from help desk to IT strategic planning will allow you to have access to trained IT professionals who can help keep your business running smoothly. This allows your business to control expenses as you grow instead of paying an upfront cost to hire and train an employee who may or may not be with you for the long haul.
The Walker Group is proud to be the trusted IT partner for hundreds of businesses in Connecticut. With fully-managed IT services, you can focus on running your business while Walker handles your technical needs. If you’d like to learn how Walker can help your business meet its technical needs, contact us
for a free consultation.
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