Network Support Services

Whether you have your own in-house IT resources or not, sometimes you need an extra set of hands. We have a team of engineers to provide technical expertise at a fraction of what it would cost to carry IT staff on your own payroll.

Full Service Help Desk.

Our local, technical team handles 10,000 tickets per year from hundreds of customers and we enjoy a positive

client satisfaction rating of 97%.

You can submit requests by phone, email, portal or agent. Walker ensures timely response and complete follow-through; no tickets are dropped in our system! Come experience true High Tech, Human Touch.

How We Can Help:

Improving system performance

Optimizing system performance

Proactive maintenance

Training for users and/or IT staff

Network diagrams and documentation

Reactive support and troubleshooting

Education and consulting

Assistance with long-term planning and implementation

We’ll Take You Through Our Process:

Understand your business goals and technology needs

Establish a baseline for technology best practices

Identify and recommend infrastructure and workflow improvements

Prioritize tasks and projects

Make incremental changes and projects toward improved best practice alignment

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf.

And we've got you covered for a long list of issues:

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf.

And we've got you covered for a long list of issues:

Workstation performance issues

Server, network and internet outage triage

Remote access and mobile device issues

Virus/Malware triage

New user ID creation

End-user account management

Server/workstation hardware troubleshooting

Operating system and software troubleshooting

Switches, routers, firewalls

Printer problems

Email and SPAM issues

Firewall port and web filter adjustments

File restores

...and MANY more

What Our Clients Say

"A lot of work was done on Walker's behalf to get Dell involved to fix the issue!"

-Ellington-based, Manufacturing Organization

What Our Clients Say

"Fast, professional and asked if there was anything else while on the phone with me."

-Torrington-based, Retail Organization

What Our Clients Say

"Walker has demonstrated to be a reliable business partner for us. We have had bumps along the way – on both sides – but the service and dedication from walker has increased every single time. Thank you for all that you do for us – from the most minute of issues to major meltdowns."

-Glastonbury-based Professional Services

What To Expect from Network Support Services:

Professional, friendly and helpful IT engineer who will become a critical part of your organization

Regular updates and communication throughout the visit

Written documentation of work performed, next steps, open items and recommendations

Periodic Technology Strategy Meetings with your engineer, account manager and your leadership team

The Walker Advantage

While many IT companies choose to do all the work remotely, we believe strongly that facetime and human connection are a critical part of our partnership and your success. You’ll also have the advantage of an entire team of professionals ready to support you - technical, account management, project management and more! Our clients feel good knowing that their investment with a Social Enterprise makes a positive difference in the local and global community.