Fully Managed IT Services
Comprehensive, fixed-price model that simplifies day-to-day
managed IT services for support and long- term planning.
A FIXED PREDICTABLE
IT MONTHLY SPEND
PROACTIVE MONITORING & MAINTENANCE
EASY, CONVENIENT ACCESS TO UNLIMITED IT HELP DESK SUPPORT
IT STRATEGY & BUDGET PLANNING
Your Business, Optimized.
The Walker Group’s Fully Managed IT Services offers a comprehensive suite of technology services at a fixed, monthly price. Fully Managed IT Services (FMS) provides the technology and support your organization needs to allow your business to thrive.
Our Help Desk and Network Administration teams take on the tactical, day-to-day support, then through our Managed Security suite, we proactively establish the CyberSecurity controls necessary to thwart Cyber attacks.
Together, we work with you to advance your business goals by optimizing your existing technology and leveraging our strategic planning vCIO process to create your custom, technology roadmap. Let The Walker Group show you how technology can work for your business!
The Core Pillars of The Walker Group’s
Fully Managed IT Services:
Managed Security
Safeguarding your data, systems and employees is our top priority. Managed Security applies industry best practices to provide the necessary controls you need at every layer; from physical security to human security and everything in between. Whether your goal is to obtain regulatory compliance, or are concerned about CyberSecurity as a whole, Managed Security aims to provide the protection you need.
- Anti-Ransomware
- Human Security via ePhishing & Security
- Awareness Training
- EndPoint Encryption
- Spear Phishing Prevention
- Centralized, User-specific, Content Filtering
- And more!
Virtual CIO
Designed to bring you the level of expertise you need to help you with strategic technology decisions. Our team meets with leadership in your organization to review the goals of your business so that we can align technology strategy with operations. Together, we build a Technology Roadmap to drive your business to the future!
- Regular meetings and touch points to help with strategic technical, budgetary and project planning
- Review of security controls and security posture
- Align business objectives with IT to maximize the return on your technology investment
- Identify and review trends and analytics to help streamline support, manage inventory and minimize business interruptions
Network Administration
The Network Administrator is your dedicated engineer and resource who visits your location on a regular basis to ensure that your technology operates optimally. Your Network Administrator is a collaborative part of your team who is familiar with your business, your network, your staff and technology needs.
- Regularly scheduled, health check visits and onsite network support to ensure your network is in alignment with best practices and standards
- Creates and maintains network documentation and network diagrams
- Keeps your systems operating securely and at peak performance
- Works closely with your vCIO team on your long-term strategy and technology roadmap planning
Help Desk Support
Our dedicated team of engineers are ready to help your staff with all of their day-to-day technical needs ranging from general questions, how-to’s or larger challenges that technology sometimes presents.
- Unlimited help desk support (escalations included!)
- Full team of in-house, friendly, helpful and competent engineers
- Convenient methods of submitting support requests (desktop app, e-mail, web portal, phone)
- Easy access to support ticket documentation
- Documented procedures for employee on/offboarding
With FMS, The Walker Group Becomes Your IT Department & Ensures:
- A Fixed, Predictable Monthly Spend
- Proactive Monitoring and Maintenance
- Active CyberSecurity Protection and Management
- Easy, Convenient, Unlimited Access to Help Desk Support
- Best Practices for Standardization and Network Health Review
- Strategic Planning and Technology Alignment
Common IT Challenges Facing Organizations:
- Lack of Expertise or Staff
- Unpredictable IT Costs
- Reactive vs. Proactive Approach due to Lack of Long-Term Planning
- Business Disruptions or Downtime due to Unstable Infrastructure
- Inadequate Tools and Lack of Analytics
- Limited Access to Support & Delays in Support Resolution
Proactive Protection, Strategy and the Support You Need to Drive Your Business Forward!
Managed IT Security Services
- Advanced EndPoint Security
- Anti-Virus
- Anti-Malware
- Anti-Ransomware
- Cryptoguard & Wipeguard
- Threat Detection & Response
- ePhishing & Security Awareness Training
- Spear Phishing Prevention
- Anti-Spam
- Peripheral Control
- Application Control
- Data Loss Prevention (Lite)
- Centralized Per User Web Control
- EndPoint Encryption
- 24/7 Remote Monitoring
- Managed Firewall
- Network Monitoring
- Configuration Management & Change Control
- Internal/External Vulnerability Scanning
- Application Patching
- OS Patching & Hardening
Virtual CIO (vCIO)
- Technology Roadmap & Planning
- Dedicated Account Manager
- Holistic Business Review
- Budget Planning
- Inventory Management
- Security Posture & Controls Review
- Business & Technology Alignment
- Technology Optimization
- Analytics, Dashboards & Service Metrics
Network Administration
- Regularly Scheduled, Onsite Health Check Visits
- Dedicated Primary Engineer
- Network Diagramming
- Dynamic Network Mapping & Review
- Inventory Management
- 120+ Point Technology Alignment Review
- Best Practices Review
Help Desk Support
- Unlimited Help Desk Support
- All Local Support, Never Outsourced
- Convenient Online Ticketing
- Emergency Escalation Triage
- Backup Management & Monitoring
- EndPoint Security Response
- Email Security Response
What Our Clients Say.
"I think you’re great! The move to Fully Managed Services has been a great one for us. The end user experience has improved dramatically and there are a lot of exciting things happening with our technology now. I’ve been very pleased with our team at Walker, with the communication and especially with the feeling that we matter to you. Walker feels like a team of caring and very competent people and not like a monolith or interchangeable “techs”. Our team appreciates that because we know that you see us as people too (and not just tickets). So, we think you’re great!"
- New London, CT based Non-Profit
Fully Managed IT Services Articles
