SUPPORT

Network Support Services

Fully Managed IT Solutions

In today’s fast-paced business environment, technology is essential for success. From streamlining operations to improving communication and enhancing customer experiences, technology plays a vital role in every aspect of your business. However, managing IT systems in-house can often lead to overwhelming challenges, especially as your business scales and your IT needs grow. This is where fully managed IT solutions come in. We provide tailored IT services that cover everything from network management to cybersecurity, ensuring that your business’s IT infrastructure is always operating at its best.



Full Service Help Desk.

Our local, technical team handles 10,000 tickets per year from hundreds of customers and we enjoy a positive 
client satisfaction rating of 97%. 

You can submit requests by phone, email, portal or agent. Walker ensures timely response and complete follow-through; no tickets are dropped in our system! Come experience true High Tech, Human Touch.

Streamlined Operations and Increased Efficiency

One of the most significant benefits of choosing IT solutions is the increased efficiency it brings to your business operations. As technology evolves, so do the challenges of managing it. Having an internal IT team can be costly, especially when you're required to constantly update systems and troubleshoot issues. With us, you don’t have to worry about your IT infrastructure. Our team is dedicated to ensuring your technology runs smoothly so you can focus on growing your business.

Our comprehensive services help streamline your daily operations by proactively monitoring your systems. This means that potential issues are addressed before they can cause downtime or disruptions. With managed IT solutions, your systems are regularly updated and optimized to provide peak performance, ensuring that your business operates efficiently. The peace of mind that comes with knowing your IT infrastructure is being looked after allows you to direct your energy toward other areas of your business that require attention.

Moreover, outsourcing IT management to a team of experts allows you to enhance productivity. Instead of relying on your team members to handle technical issues that may be outside their area of expertise, you can trust us to manage your systems. By reducing downtime and ensuring that your systems are always running, employees can focus on their core responsibilities, which ultimately drives greater business outcomes.

Ensuring Cybersecurity and Data Protection

In an era where cyberattacks and data breaches are becoming more frequent, protecting sensitive information is more important than ever. IT solutions help protect your business from the growing number of online threats. We prioritize cybersecurity and ensure that your systems are secure against potential breaches. From firewalls and encryption to advanced monitoring tools, our team implements the latest technologies to safeguard your business’s data.

By outsourcing your IT to professionals, you can rest assured that your business is equipped with the best security practices available. Our team continuously monitors your systems to detect vulnerabilities, applying timely patches and updates to prevent breaches. Furthermore, we help ensure compliance with industry regulations, so you can avoid legal penalties and the risk of losing customer trust due to data mishandling.

With the rise of ransomware attacks, phishing scams, and data theft, having a reliable security system in place is a necessity. Our fully managed solutions give you access to the latest security protocols, keeping your company’s data safe and your client’s information protected. With us by your side, you can mitigate the risks associated with cyber threats, ensuring your business remains secure at all times.

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:
  • Workstation performance issues
  • Server, network and internet outage triage
  • Remote access and mobile device issues
  • Virus/Malware triage
  • New user ID creation
  • End-user account management
  • Server/workstation hardware troubleshooting
  • Operating system and software troubleshooting
  • Switches, routers, firewalls
  • Printer problems
  • Email and SPAM issues
  • Firewall port and web filter adjustments
  • File restores
  • ...and MANY more

What Our Clients Say

"A lot of work was done on Walker's behalf to get Dell involved to fix the issue!"


-Ellington-based, Manufacturing Organization

What Our Clients Say

"Fast, professional and asked if there was anything else while on the phone with me." 


-Torrington-based, Retail Organization

What Our Clients Say

"Walker has demonstrated to be a reliable business partner for us. We have had bumps along the way – on both sides – but the service and dedication from walker has increased every single time. Thank you for all that you do for us – from the most minute of issues to major meltdowns."


-Glastonbury-based Professional Services

Scalability and Flexibility for Growing Businesses

As your business grows, so will your IT requirements. Whether you’re expanding your team, adding new locations, or increasing your data storage, your technology needs will evolve. One of the main advantages of IT solutions is their scalability. We offer flexible IT services that grow with your business, ensuring that your IT infrastructure can keep pace with your company’s development.

Our scalable solutions allow businesses to expand their technology systems without worrying about outgrowing their infrastructure. Whether you need additional hardware, more cloud storage, or increased bandwidth, we can seamlessly integrate new resources into your existing systems. With us handling your IT needs, your company can scale smoothly without interruptions or delays.

Additionally, our team can help future-proof your business by keeping you up-to-date with the latest technological advancements. As new tools and platforms emerge, we ensure that your systems are always equipped to take advantage of these innovations. With our IT solutions, you can stay ahead of industry trends, ensuring your business is always ready to meet new challenges and opportunities.

Why Choose The Walker Group

We are committed to providing businesses with fully managed IT solutions that are customized to meet their unique needs. Whether you are looking to improve system efficiency, enhance security, or scale your infrastructure, our team is here to help. We offer comprehensive support, ensuring that your technology aligns with your business goals, from day-to-day operations to long-term growth.

With The Walker Group, you gain access to a dedicated team of IT professionals who work tirelessly to ensure your systems run smoothly and securely. Our proactive approach allows us to address potential issues before they affect your business, ensuring minimal downtime and maximum productivity. By outsourcing your IT management to us, you can focus on what matters most—growing your business and staying competitive in an ever-changing market.

What Our Clients Say

"Dylan was awesome, very patient with me and we worked through said problem together. THANK YOU"

What Our Clients Say

"Chandler was able to understand the issue, investigated a solution, and corrected the problem in a timely manner. Thanks!"

What Our Clients Say

"Javier is great to work with!

He responds quickly, is very knowledgeable and always takes the time to communicate clearly with us.

He is kind and patient with all users, regardless of individual competencies."