CAREERS
Account Manager.
The Account Manager is accountable for establishing and maintaining client relationships with the goal to provide the best overall experience. The Account Manager manages a list of assigned clients and is responsible for the holistic approach to managing the services and activities with the client; conducts Technical Strategy Meetings (TSM) mapping technology to business goals. The Account Manager coordinates efforts and works as a team player ensuring our clients are cared for and high-quality service is delivered. Additionally, the Account Manager will be responsible for sales to existing clients, while working as a team player to meet and exceed established goals.
Responsibilities.
- Act as the client point of contact and key resource to respond effectively to all client requests
- Schedule regular, face-to-face meetings with assigned clients to effectively identify their business goals and to map those goals to new or existing technology and to promote up-sell activity and ensure client retention
- Meet and/or exceed established individual sales goals
- Look for opportunities for additional hardware/software sales, project work, and new managed services
- Create and develop strategic business proposals and pricing to present to clients
- Develop and manage assigned client database, keeping accurate record and notes of contact information and contact activity
- Maintain accurate CRM data with regard to assigned clients, opportunities and pipeline
- Develop and maintain a working knowledge of The Walker Group solutions
- Work with other team members (Pre-Sales, Primary Engineer, Services) to meet and exceed client expectations
- Complete periodic training courses as required by our vendors as well as for internal professional development
Qualifications.
- 5 years+ successful business-to-business sales experience
- Bachelor's degree or equivalent experience
- Ability to converse with clients at all levels, including the executive level
- Ability to sell solutions effectively
- Strong verbal and written communication skills
- Strong relationship building skills required to achieve sales goals
- Ability to work independently in a fast-paced, changing environment to develop new client business while providing excellent customer service
- Strong organizational skills
- Basic understanding of technology systems and Internet applications is preferred
- Experience in Managed Services and/or IT is preferred
