Account Manager.
The Account Manager is accountable for establishing and maintaining client relationships with the goal to provide the best overall experience. The Account Manager manages a list of assigned clients and is responsible for the holistic approach to managing the services and activities with the client; conducts Technical Strategy Meetings (TSM) mapping technology to business goals. The Account Manager coordinates efforts and works as a team player ensuring our clients are cared for and high-quality service is delivered. Additionally, the Account Manager will be responsible for sales to existing clients, while working as a team player to meet and exceed established goals.
Responsibilities.
- Act as the client point of contact and key resource to respond effectively to all client requests
- Schedule regular, face-to-face meetings with assigned clients to effectively identify their business goals and to map those goals to new or existing technology and to promote up-sell activity and ensure client retention
- Meet and/or exceed established individual sales goals
- Look for opportunities for additional hardware/software sales, project work, and new managed services
- Create and develop strategic business proposals and pricing to present to clients
- Develop and manage assigned client database, keeping accurate record and notes of contact information and contact activity
- Maintain accurate CRM data with regard to assigned clients, opportunities and pipeline
- Develop and maintain a working knowledge of The Walker Group solutions
- Work with other team members (Pre-Sales, Primary Engineer, Services) to meet and exceed client expectations
- Complete periodic training courses as required by our vendors as well as for internal professional development
Qualifications.
- 5 years+ successful business-to-business sales experience
Bachelor's degree or equivalent experience
Ability to converse with clients at all levels, including the executive level
Ability to sell solutions effectively
Strong verbal and written communication skills
Strong relationship building skills required to achieve sales goals
Ability to work independently in a fast-paced, changing environment to develop new client business while providing excellent customer service
Strong organizational skills
Basic understanding of technology systems and Internet applications is preferred
Experience in Managed Services and/or IT is preferred